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Complaints

If you are dissatisfied with any matter relating to a previous loan from ACCLM, you can let us know by contacting the ACC Legacy Services Team in Rabobank.

By phone – Ask to speak to any of the ACC Legacy Services team on 01 6076268 [or +353 1 6076268 if calling from outside Ireland].

In writing – Address your complaint to:

Customer Complaints, c/o Customer Relations Team

ACC Legacy Services Team
76 Sir John Rogerson’s Quay,
Floors 6, 7 and 8,
Dublin 2,
D02 C9DO

By e-mail:  ACCLegacy@rabobank.com

We will try to resolve complaints as quickly as possible. At a minimum we will acknowledge your complaint within five business days. We will write to you at least every 20 business days of the complaint being received thereafter. In the unlikely event that your complaint remains unresolved after 40 business days, we will write to you again with the anticipated timeframe to resolve the complaint.

We will also advise you of your right to refer the complaint to the Financial Services and Pensions Ombudsman.

If you are still not satisfied you are entitled to take your complaint to:

Financial Services and Pensions Ombudsman,

Lincoln House,
Lincoln Place,
Dublin 2,
D02 VH29.

Tel: (01) 567 7000
Email: info@fspo.ie
Website: www.fspo.ie
LoCall 1890 882090 OR (01) 6620899