Complaints (ACCLM / ACCIL)

If you are dissatisfied with any aspect of our service, you can let us know by contacting the Customer Relations Team in Link Asset Services.

By phone: LoCall 1850 708888 (or +353 1 9612700 if calling from outside of Ireland)

In writing: Address your complaint to:

ACC Customer Complaints c/o Customer Relations Team,
Link Asset Services,
Block C, Maynooth Business Campus,
Co Kildare
W23 F854

By email:
Please include “ACC Complaint” in the subject line.

We will try to resolve complaints as quickly as possible. At a minimum we will respond within five business days. We will write to you at least every 20 business days of the complaint being received thereafter. In the unlikely event that your complaint remains unresolved after 40 business days, we will write to you again with the anticipated timeframe to resolve the complaint.

We will also advise you of your right to refer the complaint to the Financial Services and Pensions Ombudsman.

If you are still not satisfied you are entitled to take your complaint to:

Financial Services and Pensions Ombudsman,
Lincoln House,
Lincoln Place,
Dublin 2,
D02 VH29.

Tel: (01) 567 7000
LoCall 1890 882090 OR (01) 6620899