about us

Complaints

If you are dissatisfied with any aspect of our service or products, you can let us know by contacting our Customer Relations Team.

By phone Ask to speak to any of our Customer Relations Team on 1850 708888. 
In writing Address your complaint to:

Customer Complaints, c/o Customer Relations Team
Capita Asset Services (Ireland) Limited, 
Block C, Maynooth Business Campus, 
Maynooth, 
Co. Kildare,
W23 F854

By email: complaints@capitaforacc.com

We will try to resolve complaints as quickly as possible. At a minimum we will respond within five business days. We will write to you at least every 20 business days of the complaint being received thereafter. In the unlikely event that your complaint remains unresolved after 40 business days, we will write to you again with the anticipated timeframe to resolve the complaint. We will also advise you of your right to refer the complaint to the Financial Services Ombudsman.

If you are still not satisfied you are entitled to take your complaint to:

Financial Services Ombudsman, 
Third Floor, 
Lincoln House, 
Lincoln Place, 
Dublin 2.

LoCall 1890 882090 OR (01) 6620899 
www.financialombudsman.ie
http://www.financialombudsman.ie